Desktop Technician

GBP 30K-35K (estimate) Entry-level Full Time Found 9h ago

Tasks

• Contribute to knowledge base
• Drive first-time resolution
• Follow support workflows
• Identify automation opportunities
• Manage technical requests and incidents
• Partner with support teams
• Prioritize workload using dashboards
• Provide 1st and 2nd line support
• Support collaboration and event spaces
• Support hardware peripherals
• Utilize support tools and systems

Perks/Benefits

• N/A

Skills/Tech-stack

AD | Azure | CUCM | Cause analysis | ChatGPT | Citrix | Communication | Copilot | CyberArk | Forescout | Gemini | Hardware peripherals | ITIL | ITLocate | Imaging | Intune | Jamf | MS Teams | Mac OS | O365 | Papercut | Problem Solving | Root Cause Analysis | Root cause | SCCM | Scripting | Streamline | Systrack | Time management | VSphere | Webex | Windows | Zoom