Director - ITSM Operations and Reporting
Pittsburgh PA, Penn Avenue Place, United States
USD 126K-236K (estimate) Executive-level Full Time
Tasks
- Conduct root cause analysis
- Define ITSM KPIs and metrics
- Develop ITSM strategy and roadmap
- Drive robotic process automation initiatives
- Ensure data quality, integrity, and compliance
- Lead ITSM data analytics
- Lead ITSM reporting center of excellence
- Lead continuous process improvement
- Manage global ITSM teams
- Oversee ITSM data governance
- Oversee ITSM operations and SLA performance
- Oversee change enablement
- Oversee incident management
- Oversee major incident management
- Oversee problem management
- Plan resource capacity and capability
Perks/Benefits
- N/A
Skills/Tech-stack
Agentic AI | Cause analysis | Change Management | Data Architecture | Data Governance | Data Quality | Data analytics | Generative AI | ITIL | ITSM | Incident Management | Microsoft Fabric | Problem Management | Process Automation | RPA | Robotic Process | Robotic Process Automation | Root Cause Analysis | Root cause | Service Level | Service Level Agreements | Service Management | ServiceNow
Education
Roles
Regions
Countries
States
Cities
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