End User Computing Administrator
Tasks
- Administer and monitor ITSM tools
- Develop and maintain end-user documentation
- Maintain asset lifecycle tracking
- Maintain service desk coverage
- Manage procurement and vendor relationships
- Monitor software and firmware levels
- Optimize and secure end user operating systems
- Participate in after hours council meeting support rotation
- Participate in on-call support rotation
- Plan device installation and upgrades
- Provide end-user technical support
- Resolve escalated support issues
- Set up and onboard end users
Perks/Benefits
Skills/Tech-stack
Active Directory | Device Management | Firmware Management | Group Policy | Hardware Troubleshooting | ITIL Foundations | ITSM | Microsoft 365 | Microsoft Intune | Microsoft Office | Microsoft Office 365 | Microsoft Windows | Microsoft Windows 11 | Mobile Device Management | Office 365 | PC Hardware | Software Troubleshooting | Tablets | Technical Troubleshooting | Windows 11
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