End User Services Administrator
Office - IND - Karnataka, Bengaluru, India
INR 659K-1801K Mid-level Full Time
Tasks
- Collaborate with IT teams
- Create and update knowledge base
- Diagnose and resolve hardware and software issues
- Provide first level support
- Respond to calls and emails
- Support SaaS applications
- Troubleshoot technical issues
Perks/Benefits
- Equity
- Fertility support
- Flexible leave
- Life insurance
- Paid Holidays
- Paid parental leave
- Personal accident insurance
- Private health benefits
- Training programs
- Volunteer days
Skills/Tech-stack
Customer Service | Knowledge of Confluence | Knowledge of JIRA | Knowledge of Linux | Knowledge of Office 365 | Knowledge of Okta | Knowledge of ServiceNow | Knowledge of Slack | Knowledge of Windows | Knowledge of macOS | Networking Fundamentals | Office 365 | Technical Troubleshooting
Education
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