Enterprise Customer Success Manager
Tasks
- Collaborate with professional services
- Collaborate with sales and sales engineers
- Define customer success criteria
- Develop success plans
- Drive product adoption
- Ensure SLA compliance
- Ensure onboarding success
- Identify cross-sell opportunities
- Identify upsell opportunities
- Manage customer relationships
- Monitor support tickets
- Provide security advisory and best practices
- Run quarterly business reviews
- Support contract renewals
- Track KPIs and ROI
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Access Management | Active Directory | Azure Active Directory | Cloud platform | Customer Success | Databases | DevOps | Directory Services | Google Cloud | Google Cloud Platform | IAM | Identity and Access Management | Identity and access | KPI Reporting | Key Performance Indicators | LDAP | Linux | Microsoft Azure | Net Revenue | Net Revenue Retention | Performance indicators | Policy Management | Revenue retention | SIEM | Sales Enablement | Scripting | Security concepts | Service Level | Service Level Agreements | System management | Unix | Windows Administration
Education
N/A
Regions
Countries
States
Cities
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