Enterprise Customer Success Manager
EUR 45K-53K (estimate) Mid-level Full Time Found 16d ago
Tasks
- Act as Trusted Security Advisor
- Build key customer relationships
- Conduct quarterly business reviews
- Create and review success criteria
- Develop success plans for at-risk customers
- Ensure successful product implementation
- Manage complex customer relationships across multiple products and regions
- Manage contracts, renewals, upsells, and cross-sells
- Monitor support tickets and SLAs
- Partner with sales, SEs, and Professional Services
- Track product adoption and retention
- Use outcome-based reporting and KPIs to demonstrate ROI
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Active Directory | Azure | Best practices | Business review | Business review facilitation | Cloud services | Contract Management | Cross-Functional Collaboration | Cross-functional | Customer Relationship Management | Customer Retention | Customer relationship | Databases | DevOps | English | Enterprise Software | Enterprise applications | Enterprise software support | French | Functional collaboration | GCP | German | IAM | Identity Management | KPIs | LDAP | Outcome-based reporting | Policy Management | Product knowledge | Relationship Management | Relationship building | Review facilitation | SIEM | Scripting | Security Management | Security Roles | Security Solutions | Security best practices | Security concepts | Software support | Systems Management | Unix/Linux | Upselling | Windows Administration
Education
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