Enterprise Monitoring and Operations Support Lead
Tasks
- Conduct post-incident reviews and corrective actions
- Coordinate cross-functional incident response
- Develop standard operating procedures and runbooks
- Enforce data center operational best practices
- Ensure continuous visibility into enterprise systems
- Implement and maintain enterprise monitoring tools
- Lead incident detection declaration escalation resolution
- Maintain technical documentation and diagrams
- Optimize alert thresholds to reduce false positives
- Oversee 24 7 365 monitoring operations
- Plan execute operational and technical projects
- Produce operational reports and performance metrics
- Support federal and internal audits
Perks/Benefits
- 401k
- Dental insurance
- Health insurance
- Life insurance
- Long-term disability
- Paid Holidays
- Paid vacation
- Short-term disability
- Vision insurance
Skills/Tech-stack
Agile | Alert management | Data center | Data center operations | DevOps | ITIL | Incident Management | Incident review | Information Assurance | Network Monitoring | Operating procedures | Post-incident review | Runbooks | Standard Operating Procedures | Systems monitoring | Troubleshooting
Education
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