Escalation Engineer
Tasks
- Build automation for escalations
- Collaborate with engineering teams on workarounds
- Coordinate with customer success engineers and solution architects
- Debug and analyze logs
- Follow up and take ownership of escalations
- Profile code
- Provide temporary and permanent fixes
- Solve difficult technical problems cross functionally
- Troubleshoot complex customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Automation | Azure | Debugging | Docker | Google Cloud | Kubernetes | Linux | Log Analysis | Network Traffic | Network Traffic Analysis | Networking | Programming | Security | Traffic analysis | Troubleshooting
Education
N/A
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