Escalation Engineer - ZTB
Bangalore, IND; Mohali, IND
INR 3000K-4000K (estimate) Senior-level Full Time
Tasks
- Collaborate with engineering and operations teams
- Document incident resolutions in support database
- Handle escalated customer support issues
- Open bugs with diagnostic information
- Participate in 24x7 support operations
- Provide input on product and code changes
- Reproduce customer issues for verification
- Troubleshoot and test customer environments
Perks/Benefits
Skills/Tech-stack
Automation | BGP | Enterprise Network | Firewall | MTR | Network Troubleshooting | Networking | OSPF | Ping | Python | Routing | SD-WAN | SSL | SWG | Security | Switching | TLS | Traceroute | Ubuntu | VDN | VPN
Education
N/A
Roles
Regions
Countries
States
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