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Escalations Manager

Escazu, CRI

USD 122K-175K (estimate) Mid-level Full Time

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Found 30d ago

Tasks

Act as frontline contact for escalations
Assess severity and resource needs
Conduct case analysis and root cause categorization
Coordinate with support and other teams
Participate in process improvement projects

Perks/Benefits

Skills/Tech-stack

AI Solution | AI solution implementation | Cause analysis | Communication | Customer Service | Root Cause Analysis | Root cause | Solution Implementation | Stakeholder Coordination | Support management

Education

Bachelor of Science | Diploma in computer science

Roles

Escalations Manager | Manager

Regions

Countries

States

Cities

Escazú, San José, CR

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