EUC Operations - E Supervisor (Public Service Administrator, Option 3)
Tasks
- Administer user support troubleshooting for hardware software and peripherals
- Analyze performance and productivity metrics
- Coordinate service requests and incidents
- Develop and interpret operational reports
- Enforce escalation procedures and ensure service delivery standards
- Improve end user computing workflows and operational processes
- Lead installation and deployment projects for end user devices software and peripherals
- Maintain current knowledge through training and conferences
- Manage end user computing team performance and scheduling
- Manage installation configuration maintenance and management of PC applications
- Manage operating system updates and imaging
- Provide leadership and management oversight for remote and deskside support
Perks/Benefits
- Deferred compensation
- Dependent care assistance plan
- Flexible work schedule
- Medical Care Assistance Plan
- Paid Holidays
- Paid parental leave
- Paid personal business days
- Paid sick time
- Paid vacation
- Pension plan
- Public service loan forgiveness eligibility
- Tuition reimbursement
Skills/Tech-stack
Account administration | Active Directory | Antivirus | Automated Imaging | Deskside Support | Encryption | End-user computing | Endpoint protection | Enterprise Desktop | Enterprise Laptop | Escalation management | Help desk | IT Operations | Linux | Microsoft Active Directory | Microsoft Excel | Network Administration | Operating System | Operating System Imaging | PC Hardware | PC Software | Performance Metrics | Permissions Management | Power BI | Process Improvement | Project Management | Remote Support | Remote monitoring | SQL | Service Delivery | Software Distribution | System Imaging | Tableau | Tier 3 support | Troubleshooting | User Account Administration | User Computing | Windows | Workflow Optimization
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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