Executive Communications Administrator
Tasks
- Configure and manage military desktops mobile devices and printers
- Coordinate solutions for systems not meeting baseline mission needs
- Coordinate with system owners for software and network issues
- Maintain continuity of operations for priority customers
- Manage customer service response times
- Manage help desk ticket assignment and coordination
- Operate and maintain IT hardware and software
- Provide advanced IT support for priority command executives
- Provide first point of contact for user issues
- Resolve mission computer hardware software and LAN issues
- Solve onsite issues within allowed capabilities
- Staff telephone line for priority customers
- Support VIP site visits and surge IT service
- Support service desk and VTC during national level exercises
- Track ticket status and report progress
- Use help desk performance metrics to improve customer satisfaction
Perks/Benefits
- 401k
- Dental insurance
- Jury Duty Paid Leave
- Life insurance
- Medical insurance
- Military Leave
- Paid Holidays
- Paid time off
- Parental leave
- Vision insurance
Skills/Tech-stack
Computer Software | Computer hardware | Customer Service | Cybersecurity | Desk support | Device Management | Help desk | Help desk support | IT Service Management | IT service | Local Area Network | Mobile Device | Mobile Device Management | Network Troubleshooting | Printer management | Service Management | System Administration | Ticket management | VTC support
Regions
Countries
States
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