Cloud Support Engineer
Tasks
- Communicate with customers during incidents
- Document and close incidents to SLAs
- Identify incident trends for improvement
- Manage support cases in ServiceNow
- Monitor and triage alerts
- Provide 247 incident response
- Reproduce issues and validate fixes
- Support Kubernetes environments
- Troubleshoot Linux issues
- Update documentation and runbooks
Perks/Benefits
Skills/Tech-stack
AWS | Alerting | Azure | Combination of technical degree or certifications | Google Cloud | Google Workspace | Hybrid Cloud | ITIL | Incident Response | Kubernetes | Linux | Microsoft Office | On-Premises | SLA | Service Operations | ServiceNow | Ticketing
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
Roles
Cloud Support Engineer | Cloud) | Engineer | Support Engineer
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