Technical Support Engineering - Entra ID Authentication
San José, San José Province, CR
USD 85K-185K (estimate) Mid-level Full Time
Tasks
- Assist in readiness programs and mentor new engineers
- Collaborate with cross-team resources
- Contact customers and update on issue status
- Identify process gaps and contribute to process improvements
- Participate in case triage and knowledge sharing
- Provide feedback on product functionality and defects
- Review and troubleshoot complex product issues
- Utilize troubleshooting tools and perform in-depth remediation
Perks/Benefits
- N/A
Skills/Tech-stack
Automated Tools | Case management | Collaboration | Customer support | Feedback Provision | Knowledge sharing | Mentoring | Problem Solving | Process Improvement | Product remediation | Research | Troubleshooting | Troubleshooting tools
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