Senior IT Operations Analyst
Tasks
- Collaborate with customer success
- Contribute to quality and scalability improvements
- Ensure product fit in live operations
- Identify recurring issues
- Partner with engineering and product teams
- Provide feedback on bugs and trends
- Provide technical guidance to analysts
- Serve as escalation point for complex issues
- Share insights on IT and AI technologies
- Support product design and rollout
Perks/Benefits
- N/A
Skills/Tech-stack
Access Management | Bash | DNS | Freshdesk | Google Workspace | IAM | Identity & Access | Identity & Access Management | Jamf | Jira | MacOS | Microsoft 365 | Microsoft Intune | Microsoft Teams | Networking | Powershell | Python | Security policies | ServiceNow | Slack | TCP/IP | VPN | Wi-Fi | Windows | Zendesk
Education
N/A
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