Field Tech Senior Analyst
Tasks
- Advise on hardware upgrades
- Advise on software upgrades
- Complete job reports
- Conduct information security remediation
- Configure networked systems
- Contact clients to identify problem
- Coordinate with vendors for network installation
- Deploy and test telecommunications equipment
- Install and maintain hardware peripherals
- Install and upgrade computer software
- Install and upgrade operating systems
- Manage LAN services
- Manage LAN/Voice/Video services
- Manage QoS and CoS settings
- Manage SBC services
- Manage SIP services
- Manage TDM services
- Manage VoIP network services
- Monitor network performance
- Order supplies
- Perform network routing troubleshooting
- Perform network switching troubleshooting
- Provide basic computer training
- Provide network technical support for complex incidents
- Provide onsite or remote troubleshooting
- Respond to client support requests
- Support vulnerability scanning
- Troubleshoot Cisco network issues
- Troubleshoot hardware issues
- Troubleshoot network problems
- Troubleshoot networking issues
- Troubleshoot software issues
- Troubleshoot wireless technology issues
Perks/Benefits
Skills/Tech-stack
AVAYA media Gateway | Avaya phones | COS | Cisco | Cisco Unified Communications | Cisco Unified Communications Manager | Communications Manager | Computer peripherals | Hardware Troubleshooting | Information security | Jabber | LAN Services | LAN Voice Video | MCU | Media Gateway | Network Switching | Network routing | Networking Troubleshooting | Operating Systems | Penetration Testing | QoS | Remote Support | SBC | SIP | Software Troubleshooting | TDM | Telepresence | Unified Communications Manager | Unity Voicemail | VoIP | Voice Gateways | Voice Video | Vulnerability scanning | Wireless Technology
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Technology
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