GenAI Tools Support Engineer
SAN JOSE 07, United States
USD 100K-215K (estimate) Mid-level Full Time
Tasks
- Conduct root cause analysis and document fixes
- Coordinate security access approvals
- Maintain support runbooks and known issues
- Manage GenAI tool license administration
- Perform troubleshooting for IDE and CLI integrations
- Prepare best practice guides and troubleshooting playbooks
- Provide enablement sessions and office hours
- Resolve GenAI tool issues at level 2
- Support user onboarding and offboarding
- Troubleshoot Microsoft 365 Copilot permissions and data access
- Validate plugin permissions for enterprise policies
Perks/Benefits
- N/A
Skills/Tech-stack
Authentication | Cause analysis | Claude Code | Command Line | Command-line Interface | Cursor | GitHub Copilot | ITIL | Incident Management | JetBrains | License Management | Microsoft 365 | Microsoft 365 Copilot | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Teams | Microsoft Word | OAuth | Prompt engineering | Root Cause Analysis | Root cause | SSO | Studio Code | Vim | Visual Studio | Visual Studio Code
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