Genesys Administrator
HQ Irving, United States
R
USD 40K-102K (estimate) Entry-level Full Time
Tasks
- Assist with onboarding and offboarding contact center users
- Collaborate with IT and operations teams
- Document support activities and procedures
- Escalate complex issues to Tier 2 3 support
- Maintain platform documentation and user guides
- Monitor system alerts and performance dashboards
- Perform administrative tasks including skilling queuing management and report generation
- Provide first level support for Genesys Cloud
- Provide training support to operations teams
Perks/Benefits
Skills/Tech-stack
CCaaS | Call Routing | Communication | Customer support | Genesys Cloud | IT Support | IVR | Problem Solving | Troubleshooting
Education
Roles
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