Global Escalation Specialist
Bangalore, IND; Mohali, IND; Pune, IND
INR 2800K-3500K (estimate) Senior-level Full Time
Tasks
- Analyze network paths and traffic inspection
- Create technical documentation and mentor support engineers
- Lead technical escalation for complex customer issues
- Perform advanced troubleshooting and debugging
- Replicate issues and conduct root cause analysis
- Support product and feature testing and readiness
- Troubleshoot network endpoint authentication and application access issues
- Validate product defects and drive resolution
Perks/Benefits
- Education reimbursement
- Health plans
- In-office perks
- Parental leave
- Retirement options
- Time off plans
Skills/Tech-stack
Application access | Authentication | Cause analysis | Cloud Security | Cloud security controls | Fiddler | Identity integrations | Issue replication | Linux | MacOS | Network Path Analysis | Network Troubleshooting | Path analysis | Perl | Python | Remote Access | Root Cause Analysis | Root cause | SASE | SD-WAN | SSE | Secure Application Access | Secure application | Security controls | Shell | TCPDump | Traffic inspection | Unix | Web Security | Windows | Wireshark | Zero Trust
Education
N/A
Regions
Countries
States
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