Global Operations Systems Engineer
Tasks
- Collaborate with Service Desk IT Systems and Networking
- Detect analyze alarms and troubleshoot
- Ensure OLA targets are met
- Escalate incidents to Tier III and management
- Maintain near real time incident maintenance and problem documentation
- Provide Tier I and Tier II service support
- Support DLR operations environment
- Triage phone calls and tickets
Perks/Benefits
Skills/Tech-stack
BACnet | BMS | DCIM | EPMS | Modbus | Mqtt | OT | SNMP | Web Services
Education
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