Global Security Operations Center Operator
Tasks
- Answer member calls
- Apply standard operating procedures for security events
- Assist with security member and location issues
- Coordinate with GSOC and security resilience stakeholders
- Escalate incidents per policy
- Handle service requests through Salesforce
- Maintain documentation and data management for incidents
- Manage access issues and lockouts
- Monitor CCTV and access control systems
- Monitor threat management systems
- Review open source intelligence feeds
- Triage security and emergency management issues
- Verify information for callers
Perks/Benefits
- 401k plan
- ADDD Insurance
- Healthcare benefits
- Life insurance
- Paid Holidays
- Paid parental leave
- Paid sick leave
- Paid time off
Skills/Tech-stack
Access Control | CCTV | Customer support | Google Suite | Help desk | Incident Management | Open Source | Open-source intelligence | Salesforce | Security operations | Service ticketing | Threat Monitoring
Education
N/A
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