Sr. Technical Support Engineer - LogScale (Remote, BRA)
BRA Remote, Brazil
R
BRL 305K-370K (estimate) Senior-level Full Time Found 10d ago
Tasks
- Assist teammates
- Contribute to internal docs and knowledge base
- Develop troubleshooting techniques
- Diagnose/debug operational problems
- Escalate and resolve issues with Tier 3, Product, and Engineering teams
- Improve customer support speed and efficacy
- Manage tickets and queue
- Troubleshoot customer issues
Perks/Benefits
- Employee networks
- Office culture
- Paid parental leave
- Professional development
- Vacation and holidays
- Vibrant amenities
- Wellness programs
Skills/Tech-stack
Ansible | Customer communication | Empathy | Kubernetes | Linux | Logging | Orchestration tools | Problem Solving | Programming | Shell Scripting | Ticket handling
Education
Language: en |
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