Security Operations Center Lead
Tasks
- Analyze incident risk and potential business impact
- Assess alarm data and recommend alarm reduction
- Assign team schedules to meet KPIs
- Ensure adherence to systems policies and performance standards
- Ensure service level agreement compliance
- Escalate high risk issues to senior management
- Lead response to life safety incidents via telephone and software
- Maintain records of communications and events
- Monitor CCTV access control alarm systems
- Operate emergency phone lines and triage incidents
- Oversee security operations center day to day activities
- Supervise security associates and provide coaching
- Support implementation of team initiatives and strategies
Perks/Benefits
- 401k match
- Medical, dental, and vision benefits
- Opportunities for career growth
- Pet benefits
- Student loan repayment
- Vehicle discounts
- Wellness program
Skills/Tech-stack
Access Control | Alarm management | Alarm systems | CCTV | Coaching | Crisis management | Customer Service | Emergency communication | Incident Triage | Jira | Life Safety Response | Life safety | MS Project | Performance Management | Process Improvement | Risk Assessment | Service Level | Service Level Agreement | Wrike
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
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