Help Desk Specialist II

DC, United States

USD 60K-78K (estimate) Mid-level Full Time

@ N...

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Found 30d ago

Tasks

Assist with hardware deployments and configurations
Document and track incidents
Ensure compliance with SLAs and security procedures
Escalate unresolved issues
Maintain technical documentation
Mentor Tier I personnel
Provide technical support for escalated incidents
Support in-person and remote users
Troubleshoot hardware and software issues

Perks/Benefits

Skills/Tech-stack

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Help Desk Specialist II

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