Help Desk Specialist II
Tasks
- Assist with hardware deployments and configurations
- Document and track incidents
- Ensure compliance with SLAs and security procedures
- Escalate unresolved issues
- Maintain technical documentation
- Mentor Tier I personnel
- Provide technical support for escalated incidents
- Support in-person and remote users
- Troubleshoot hardware and software issues
Perks/Benefits
- 401k plan
- Federal holiday observance
- Industry certifications
- Medical/Dental/Vision insurance
- Paid time off
- Team-building activities
- Training programs
- Tuition reimbursement
Skills/Tech-stack
Customer Service | Diagnostics | Hardware deployment | ITSM | Network Connectivity | Remote Support | Security procedures | ServiceNow | Troubleshooting | Windows
Education
Regions
Countries
States
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