Help Desk Technician Tier 3

Tasks

• Assist in backup and disaster recovery
• Investigate user and network issues
• Liaise with vendors and government entities
• Maintain circuit records and trouble logs
• Maintain infrastructure and satellite communication systems
• Provide tier 3 support
• Support 24/7 operations
• Support equipment management and asset tracking
• Support incident resolution for C2ISR systems
• Utilize ServiceNow, Remedy, remote desktop tools, collaboration platforms, diagnostic utilities, inventory systems

Perks/Benefits

• Career growth
• Professional development
• Work with advanced technologies

Skills/Tech-stack

Audio Visual | Audio/Visual troubleshooting | Azure AD | CMDB | Connectivity testing | Documentation | EMASS | Excel | Inventory Management | Microsoft Remote Desktop | Microsoft Teams | Network Connectivity | Network connectivity testing | Outlook | PC diagnostics | Power Apps | Power BI | Predictive Analytics | Python | Remedy | Remote Desktop | ServiceNow | SharePoint | Tableau | TeamViewer | Visual troubleshooting | Zoom