Helpdesk Support I

Tasks

• Assist with account setup and password resets
• Collaborate with IT staff for escalation
• Configure hardware for new hires
• Document support requests and solutions
• Educate users on IT best practices
• Follow IT policies and security protocols
• Maintain confidentiality of data
• Monitor and report security incidents
• Participate in cybersecurity training
• Provide user guidance on technology use
• Respond to user inquiries
• Support security patching and antivirus updates
• Troubleshoot hardware and software issues
• Update IT asset inventory

Perks/Benefits

• N/A

Skills/Tech-stack

Customer Service | Cybersecurity Principles | Hardware Configuration | Helpdesk Management | IT Support | Network Support | Password Management | Security awareness | Ticketing systems | Troubleshooting