Staff Systems Administrator - Email
Tasks
- Administer Microsoft 365 Exchange Online and mailboxes
- Apply lean methodologies to improve user satisfaction
- Build and integrate monitoring and alerting tools
- Coordinate issue resolution with Microsoft support
- Document standard operating procedures
- Drive automation for self service support
- Ensure SLA compliance and report service metrics
- Handle incident escalation from service desk and support teams
- Lead troubleshooting and incident crisis management
- Manage collaboration and email platforms
- Monitor collaboration and email services
- Perform change management operations
- Perform email security and spam filtering management
- Plan and test solutions with product teams
- Prepare end user support documentation
- Reduce ticket volume and touch points
- Support end user issues with technical solutions
- Support transition from on prem email to Exchange Online
- Use Microsoft PowerShell for automated administration
Perks/Benefits
- Adoption Assistance
- Disability insurance
- Discretionary bonus
- Employee assistance program
- Health Coach
- Healthcare benefits
- Life insurance
- Paid parental leave
- Paid time off
- Prescription Drug Coverage
- Retirement savings plan
- Tuition assistance
Skills/Tech-stack
Alerting | Authentication | Change Management | Email Relay | Email Security | Exchange Online | Identity Management | Incident Management | Microsoft 365 | Microsoft PowerShell | Monitoring Tools | SMTP Email Relay | Service Level | Service Level Management | Spam filtering | Troubleshooting
Education
Associate Degree | Bachelor of Science | High School Diploma
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