Technical Support Engineer
All Cities, India
INR 2092K-3100K (estimate) Senior-level Full Time Found 2d ago
Tasks
- Coordinate resolution
- Escalate outages
- Liaise with stakeholders
- Manage incidents
- Monitor system alerts
- Prepare incident reports
- Support audit compliance
- Support operational improvements
- Track queue performance
- Utilize AI tools for productivity
Perks/Benefits
- Certifications
- Global projects
- Health insurance
- Inclusive environment
- Language courses
- Mentorship
- Relocation support
- Remote work
- Social events
Skills/Tech-stack
AI tools | Call center platforms | Cloud call center platforms | Command Center | Command center operations | Communication | Crisis Handling | Dynatrace | Genesys Engage | Incident Management | Microsoft Copilot | Network operations | ServiceNow | Splunk | Teamwork | Vendor Coordination
Education
Language: en |
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