ICT Administrator III-Contact center operations (m/f/d)
Košice, Košice Region, Slovakia (Slovak Republic)
EUR 13K-13K Entry-level Full Time
Tasks
- Check and create tickets
- Coordinate and solve technical activities
- Coordinate internal technical support and vendor support
- Create and maintain documentation
- Ensure smooth operation of customer environments
- Implement and document complex changes
- Investigate root cause of incidents
- Maintain customer service according to SLA
- Perform reporting and process tasks
- Serve as single point of contact
- Train employees
Perks/Benefits
- Family-friendly policies
- Flexible working hours
- Health and sport benefits
- Learning and development benefits
- On-call support compensation
- Work-life balance
Skills/Tech-stack
Cause analysis | Change Management | Cloud Operations | Documentation | Incident Management | Linux | Network Troubleshooting | Root Cause Analysis | Root cause | Service Level | Service Level Agreement | Ticketing systems | Windows server
Education
N/A
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