Incident Response Analyst II
Tasks
- Act as incident commander
- Coordinate emergency responses
- Coordinate with cloud engineers and DevOps teams
- Coordinate with law enforcement when required
- Document incident actions in ticketing tools
- Document lessons learned
- Escalate resolver group notifications
- Follow SOPs MOPs runbooks playbooks
- Generate incident heatmaps
- Identify cloud misconfigurations and unauthorized access
- Identify recurring problems
- Investigate and classify incidents
- Investigate physical security incidents
- Maintain SLAs for incidents
- Monitor CCTV and access control systems
- Monitor alarm dashboards
- Monitor cloud infrastructure incidents
- Monitor incident alerts
- Perform cloud incident triage and escalation
- Perform corrective actions documentation
- Perform root cause analysis
- Respond to incidents during major events
- Review camera footage for incidents
- Track safety alarms
- Triage and escalate alerts
- Verify incident details using secondary sources
Perks/Benefits
- 401k plan
- Continuing education
- Corporate wellness program
- Dental insurance
- Employee assistance program
- Medical insurance
- Paid Holidays
- Paid time off
- Tuition reimbursement
- Vision insurance
- Wellness days
Skills/Tech-stack
AWS | AWS CloudWatch | Access Control | Access control systems | Alert triage | Automation | Avigilon | Azure | Azure Monitor | Bash | CCTV | Cause analysis | Cloud Monitoring | Cloud Stackdriver | Cloud platform | Command Center | Control Systems | DNS | Encryption | Everbridge Visual Command Center | GDPR | Genetec | Google Cloud | Google Cloud Platform | Google Cloud Stackdriver | Grafana | IAM | IP networks | ISO 27001 | Incident Management | InternationalSOS | Kubernetes | Lenel | Load Balancing | MOP | Monitoring | NOC operations | Networking | Playbooks | Powershell | Private Cloud | Python | Root Cause Analysis | Root cause | Runbooks | S&OP | SOC 2 | Serverless | Ticketing systems | Virtual Private Cloud | Visual Command Center
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Information Technology | Master of Science | PhD
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