Incident Response Analyst (India) - Ops Center
Tasks
- Coordinate incident escalations
- Coordinate planned maintenance upgrades and outages
- Detect and resolve incidents before user impact
- Drive cross functional mitigation and resolution
- Generate incident reports and trend analysis
- Improve Ops Center tools processes and documentation
- Lead real time incident bridge communications
- Maintain incident state narrative across teams
- Mentor junior team members on incident communication
- Monitor infrastructure services and applications
- Partner with engineering on remediation follow up
- Perform end of shift handoffs
- Provide incident impact scope timeline and actions
- Track document and manage incident timelines
Perks/Benefits
- 24 7 Operations Shift Work
- Irregular Shifts
- Mentorship opportunities
- Night shift availability
- Weekend and holiday availability
Skills/Tech-stack
Cause analysis | Cross-Functional Collaboration | Cross-functional | Functional collaboration | Grafana | ITIL | Incident Management | Incident Response | Monitoring | Operational reporting | Real Time | Real-Time Communication | Root Cause Analysis | Root cause | ServiceNow | Ticketing | Troubleshooting
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Computer Science | Bachelor of Science in Information Technology
Roles
Analyst | Incident Manager | Incident Response Analyst | Manager | Response Analyst
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