Incident Response Associate

Tasks

• Administer user access controls
• Assist with system configuration
• Conduct access reviews
• Escalate critical incidents
• Follow NOC incident management processes
• Follow cybersecurity best practices
• Handle security and IT issue escalation
• Manage help desk tickets
• Manage ticket tracking and updates
• Meet service level agreements
• Perform user provisioning and deprovisioning
• Provide end-user support
• Resolve hardware and software issues
• Support UNIX system administration tasks
• Support Windows Mac and Linux troubleshooting
• Support incident response processes
• Troubleshoot network connectivity issues

Perks/Benefits

• N/A

Skills/Tech-stack

Access Management | Access reviews | Atlassian Suite | Cybersecurity | DHCP | DNS | Help desk | IT Service Management | IT service | Incident Response | Jira Service | Jira Service Management | Linux | MacOS | Network Administration | Network Troubleshooting | Okta | Routing | SQL | SSO | Service Level | Service Level Agreements | Service Management | System Administration | TCPIP | Ticketing systems | Unix | User Provisioning | Windows