Incident Response Engineer II
India - Karnataka - Bangalore
INR 1392K-2134K (estimate) Mid-level Full Time
Tasks
- Analyze troubleshoot resolve customer impacting issues
- Conduct root cause analysis and track corrective actions to closure
- Coordinate incident resolution across teams
- Debug service disruptions and platform degradation
- Lead incident response activities
- Maintain operational runbooks incident documentation and response procedures
- Manage major incident bridges and stakeholder communication
- Monitor production systems and alerts
- Perform incident triage impact assessment severity classification
- Recommend reliability monitoring and process improvements
- Review monitoring effectiveness and improve alert coverage
- Track incident trends reliability metrics and operational performance
Perks/Benefits
Skills/Tech-stack
API | AWS | Azure | Cause analysis | Cloud | Confluence | Databases | Distributed Systems | GCP | Grafana | Incident Management | Jira | Kibana | Major Incident | Major incident management | Microservices Architecture | Monitoring | Observability | PagerDuty | Problem Management | Production Support | Root Cause Analysis | Root cause | SaaS | ServiceNow | Technical Troubleshooting
Education
N/A
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