Incident Response Lead (Day - VA)
Reston, VA, United States
USD 111K-124K (estimate) Senior-level Full Time
Tasks
- Act as primary escalation point
- Coordinate digital escort handoffs
- Facilitate digital escorts during outages
- Manage high severity and priority tickets
- Participate in weekend call rotation
- Provide hands on incident response support
- Reschedule unhandled requests with operators and leads
- Respond to critical incidents
- Support ad hoc client taskings
- Track unhandled queue
- Update incident trackers and documentation
Perks/Benefits
- N/A
Skills/Tech-stack
Amazon Web Services | Application Infrastructure | Application Infrastructure Support | Azure | Cloud Computing | Cloud Monitoring | Incident Response | Infrastructure Support | Linux | Queue management | System Administration | Technical documentation | Ticket management | Troubleshooting | Web Services | Windows server
Education
Roles
Administrator | Incident Response Lead | Lead | System Administrator
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