Incident Response Lead (Day - VA)
Reston, VA, United States
USD 95K-124K (estimate) Senior-level Full Time
Tasks
- Coordinate digital escort handoffs
- Join bridges for active outages
- Maintain weekend incident escalation coverage
- Manage high severity priority tickets
- Manage unhandled queue
- Provide hands on incident response support
- Reschedule unhandled requests
- Respond to critical incidents
- Serve as primary escalation point for leadership
- Support ad hoc client taskings
- Track and document incidents in trackers
Perks/Benefits
- N/A
Skills/Tech-stack
24x7 operations | Amazon Web Services | Cloud Computing | Customer Service | Incident Response | Linux | Microsoft Azure | System Administration | Technical Communication | Ticket management | Troubleshooting | Web Services | Windows
Education
Roles
Administrator | Incident Response Lead | Lead | System Administrator
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