Internship - Insurance Operations/Communications/Risk Management
MY-Cyberjaya, Malaysia
EUR 36K-36K (estimate) Entry-level Full Time Internship
Tasks
- Analyze customer interactions and classify insights
- Capture and edit photos and videos
- Coordinate vendor activities and onboarding
- Coordinate workshops and meetings
- Create visual content for corporate communications
- Deliver standard operational reports
- Develop and maintain dashboards with Power BI
- Document defects and test outcomes
- Escalate unresolved issues and perform follow ups
- Execute UAT test scenarios for AI responses
- Handle inbound customer and agent enquiries
- Maintain risk registers and action logs
- Manage risks and issues
- Monitor project performance with KPI dashboards
- Perform reinsurance data analytics
- Prepare CX reports and trend analyses
- Prepare risk dashboards and reports
- Respond using approved FAQs SOPs and knowledge base
- Support event logistics and promotional materials
- Support insurance operations onboarding training
- Support real-time performance monitoring
- Support workforce management data uploads and validation
- Track actions and support governance reporting
- Transform and analyze data with Excel Power Query
- Update systems with customer requests
- Validate data for reporting accuracy
- Verify and analyze customer documents
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Compliance tracking | Customer Relationship Management | Customer relationship | Dashboard Reporting | Data Analysis | Data Reconciliation | Data Validation | Defect documentation | Excel | Excel reporting | Issue management | KPI Tracking | Power BI | Power Query | Project Management | Relationship Management | Risk Management | Risk register | SharePoint Online | UAT testing | Workforce Management | Workforce scheduling
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