IT Access, Automation, and System Administrator
Overland Park, United States
USD 116K-193K (estimate) Mid-level Full Time
Tasks
- Administer GSD ITSM platform
- Automate ITSM workflows with enterprise systems
- Create and edit PowerShell scripts for Active Directory
- Design configure and maintain ITSM workflows and forms
- Drive continuous improvement and process optimization
- Generate ITSM reports and analytics
- Implement and manage ITSM platform integrations
- Manage service catalog and SLAs
- Manage user account access tickets
- Monitor system usage performance and incident trends
- Prioritize multiple IT support responsibilities
- Provide technical support and training for ITSM modules
- Provision Microsoft application access
- Troubleshoot user access issues
Perks/Benefits
- N/A
Skills/Tech-stack
API | Active Directory | Change Management | IT Service Management | IT service | ITIL | Incident Management | ManageEngine ServiceDesk | ManageEngine ServiceDesk Plus | Microsoft PowerShell | Problem Management | Queue management | Request Management | Service Catalog | Service Management | ServiceDesk Plus | ServiceNow | Webhooks
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