IT Desktop Engineer
USA - NC- Greensboro, United States
USD 80K-110K Mid-level Full Time
Tasks
- Contribute to knowledge base documentation
- Deploy and patch software
- Document resolutions in ticketing system
- Enforce MFA endpoint protection and patching standards
- Escalate complex issues to technical teams
- Follow ITIL incident request and problem management
- Log track and resolve tickets by SLA
- Maintain asset inventory and lifecycle tracking
- Manage identity and access provisioning
- Promote end user enablement and self service
- Provide Level 1 and Level 2 end-user support
- Provision and manage laptops desktops and mobile devices
- Recommend automation and process improvements
- Resolve remote access and VPN issues
- Support Microsoft 365 and enterprise applications
- Support device encryption and compliance controls
- Support system upgrades migrations and rollouts
- Troubleshoot hardware, software, and network issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | DHCP | DNS | Device Encryption | Endpoint protection | Entra ID | Freshservice | ITIL | Jira | MFA | MacOS | Microsoft 365 | Network Troubleshooting | Patching | Powershell | Remote Access | ServiceNow | TCPIP | VPN | Windows
Education
N/A
Roles
Desktop Engineer | Engineer | Helpdesk Engineer | IT | IT Desktop Engineer | IT Helpdesk | IT Helpdesk Engineer
Regions
Countries
States
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