IT Helpdesk

Tasks

• Assist disaster recovery procedures
• Create and maintain IT documentation
• Follow cybersecurity protocols
• Install and configure IT hardware
• Manage LAN and VPN
• Manage network printers
• Monitor and manage network performance
• Provide front-line technical support
• Provide helpdesk ticket support
• Support VOIP and IP phone systems
• Support server setup and PC standard image
• Troubleshoot IT incidents

Perks/Benefits

• On-call rotation

Skills/Tech-stack

Disaster Recovery | Hardware installation | IP Phone System | IP-Phone | IT Documentation | Incident Management | Local Area Network | Network Monitoring | Network Troubleshooting | Network printers | Network printing | Operating System | Phone System | Private Network | Security Protocols | Server setup | Storage Systems | Virtual Private Network | VoIP | Wide Area Network | Windows Operating | Windows Operating System | Wireless networking