IT Helpdesk Technician
Tasks
- Configure and troubleshoot conferencing technology
- Diagnose end user hardware issues
- Enroll and apply Intune policies
- Escalate unresolved issues
- Handle helpdesk tickets
- Install and configure desktops and laptops
- Maintain equipment repair records
- Maintain mailbox settings
- Manage Office 365 accounts
- Manage endpoints with Intune
- Manage mobile device management
- Perform IT asset inventory tracking
- Provision and update iOS devices
- Resolve end-user software issues
- Respond to phone and email support requests
- Run device imaging and deployment
- Support Microsoft Teams Phone System
- Support conference room audio visual
- Support operating systems and productivity software
- Support printers and peripherals
- Track and document incidents
- Troubleshoot connectivity issues
Perks/Benefits
- N/A
Skills/Tech-stack
Asset Management | DHCP | DNS | Device imaging | Endpoint Management | Hardware Troubleshooting | IOS | IPad | IPhone | Intune | Microsoft 365 | Microsoft Teams | Microsoft Teams Phone | Microsoft Teams Phone System | Network Troubleshooting | Office 365 | Outlook | Phone System | Software Installation | TCPIP | Teams Phone System | Ticketing systems | Windows 11
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Roles
Helpdesk Technician | IT | IT Helpdesk | IT Helpdesk Technician | Technician
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