IT Incident and Problem Manager
Tasks
- Assign problem investigators
- Drive major incident coordination
- Escalate incidents
- Execute mitigations rollbacks feature flags failovers
- Identify incident patterns for systemic improvement
- Identify remove blockers
- Improve incident response runbooks
- Lead end to end incident resolution
- Lead post incident review meetings
- Maintain incident management processes
- Orchestrate incident response
- Own incident communications
- Provide stakeholder incident updates
- Track and report incident metrics
- Translate technical details to business impact
Perks/Benefits
- Monthly commute reimbursement
- Monthly day off
- Monthly wellness reimbursement
- Paid Maternity Leave
- Paid paternity leave
Skills/Tech-stack
AWS | Application Architecture | Azure | CI/CD | Cause analysis | Change Management | Cloud infrastructure | DevOps | Documentation | IT Service Management | IT service | ITIL | Incident Management | Monitoring | PagerDuty | Problem Management | Root Cause Analysis | Root cause | SaaS | Service Management | ServiceNow | Troubleshooting
Education
N/A
Roles
IT | IT Incident Manager | Incident Manager | Manager | Problem Manager
Related jobs
-
Head of Cyber Security INR 1500K-6000K800-53 | Access Management | Active Directory | Amazon Web Services | Application FirewallExecutive-level Full TimePune, IN12h ago
-
Senior-level Full TimeBengaluru, BDC7A, India12h ago
-
Team Leader - CSC INR 2500K-3440KAzure DevOps | CI/CD | Docker | Event Driven | Event-driven architectureGlobal team collaboration | Innovation-focused culture | Ownership and growth mindset | World class places to workSenior-level Full TimeIN-IN-Chennai1d ago
-
Senior Officer - Security Devikot Site INR 2500K-4000KAnalytics | Asset protection | Budget Management | Crisis Readiness | Crisis managementSenior-level Full TimeFatehgarh, Rajasthan, India1d ago
-
Senior-level Full TimeChennai, Tamil Nadu, India1d ago
-
Senior Manager - Project Management (Compliance) INR 2000K-3500KAudit management | Big Data | By Design | CCPA | ConfluenceAnnual health checkup | Dental benefits | Gender neutral policy | Group term life insurance | Inclusive cultureSenior-level Full TimeGurugram, India1d ago
-
Manager, Software Engineering INR 1340K-1910KAgile | Apache Spark | Automated testing | Automation | Branching StrategiesHybrid work | Onsite 3 days per weekMid-level Full TimePune, India1d ago
-
Compliance Product Owner INR 1000K-1820KAWS | Access Management | Application Security | Awareness Training | AzureMid-level Full TimeNoida, India R1d ago
-
Sr Lead, Cyber Sec IT Risk Management - IT Resilience and DR INR 3000K-4000KActive Passive Architecture | Active architecture | Active-active Architecture | Active/Active | Active/PassiveSenior-level Full TimePune, India1d ago
-
IT Analyst Applications - Vulnerability Management Analyst INR 1294K-2047KAsset Criticality | CIS Controls | CVSS | Cybersecurity | ExcelMid-level Full TimeBangalore, Karnataka, India1d ago
-
Associate Lead Consultant - SOC Management Job INR 800K-1000KAWS | Cloud Security | Cloud platform | Digital forensics | GDPREthical corporate culture | Flexible work arrangements | Inclusive work environment | Stable employmentMid-level Full TimeHyderabad, TG, IN1d ago
-
Cyber Security Incident Response INR 550K-970KAutomation Scripting | Cause analysis | Cloud Security | Cyber Kill Chain | Cyber ThreatMid-level Full TimeGurgaon, Haryana, India2d ago
-
Senior-level Full TimePune, Maharashtra, India2d ago
-
Incident Manager - ITIL l Major incident l Escalation l 3y to 6y INR 2500K-3500KCause analysis | Dashboard Reporting | Endpoint Security | Firewalls | ITILFamily-friendly benefits | Flexible work hours | Medical/Dental/Vision insurance | Retirement plansSenior-level Full TimeIndia, Bangalore2d ago
-
Manager Software Engineer (Python, Hadoop ) INR 1000K-1400K.NET | ASP.NET MVC | AWS | Agile | AzureMid-level Full TimePune, India2d ago
-
Administrator, Application Support INR 885K-900K.NET | Access Control | Analysis Services | Application administration | Application developmentEntry-level Full TimeGF Unit G01 and G02, Block …2d ago
-
Senior Analyst - EUSG INR 1500K-2500KAWS | Access Control | Active Directory | Audit Logging | AzureSenior-level Full TimeCoimbatore, Tamil Nadu, India5d ago
-
Senior Manager - Technical Specialist (Consent Management) INR 3000K-4000KAPI Integration | Agile | Big Data | Big Data Lineage | BigIDAnnual health checkup | Dental benefits | Gender neutral policy | Group term life insurance | Inclusive work cultureSenior-level Full TimeGurugram, India5d ago
-
AI Security Manager / Architect INR 1800K-3500KAI Risk | AI Risk Management Framework | AI Security | AI monitoring | AI risk managementSenior-level Full TimeBangalore–Embassy Business Hub, India5d ago
-
Third Party Risk Manager INR 1068K-1500KApplication Security | Assessment and Authorization | Business Continuity | Business Continuity Management | Cloud SecurityMid-level Full TimeNoida, India5d ago
-
Head of Enterprise Technology Risk Management, India, MD INR 1500K-6000KAWS | Acrobat Reader | Adobe Acrobat | Adobe Acrobat Reader | COBITFlexible work/life support | Inclusive development opportunities | Paid volunteer days | Vibrant employee networksExecutive-level Full TimeHyderabad, India5d ago
-
Senior Specialist, Cybersecurity Engineering INR 2092K-3487KAWS | Access Management | Active Directory | Azure Active Directory | Certificate ServicesHybrid work arrangementSenior-level Full TimeIND - Telangana - Hyderabad (HITEC …5d ago
-
Principal Security Engineering Manager (India) INR 2156K-2500KAI/ML | AI/ML Security | Access Control | Access Management | AuthenticationSenior-level Full TimeHyderabad, India5d ago
-
DevSecOps Lead & Release Manager -JSS INR 2500K-2829KAgile | Argo CD | Argo Workflows | Audit Logging | Azure DevOpsSenior-level Full TimeGurugram, India6d ago
-
TC-CS-IAM-CyberArk-Senior INR 2400K-3500KAWS | Access Management | Ansible | BeyondTrust | C SharpFlexible work environment | Health and wellness packages | Inclusive culture | Learning opportunities | MentorshipSenior-level Full TimeHyderabad, TG, IN, 5000816d ago