IT Operations & Digital Support Engineer
Tasks
- Administer SAP Customer Data Cloud platform
- Analyze system discrepancies using Linux commands and SQL
- Build automated monitoring solutions
- Conduct root cause analysis
- Develop automation workflows for monitoring and repetitive tasks
- Drive MTTR improvement metrics
- Ensure CIAM workflows comply with privacy regulations
- Maintain SLAs
- Participate in Major Incident bridges
- Perform incident ownership and follow up
- Provide remote technical support for software issues
- Troubleshoot registration login and social authentication flows
Perks/Benefits
Skills/Tech-stack
API Integration | Access Management | Automation | CIAM | Cause analysis | Customer Data Cloud | Customer Identity and Access Management | Customer identity | DB2 | Data cloud | Dynatrace | Identity and Access Management | Incident Management | Jira | Linux | Mean Time to Resolve | Monitoring | MySQL | Power Automate | Putty | Python | Root Cause Analysis | Root cause | SAP Customer Data | SAP Customer Data Cloud | SLAs | SQL | SQL Server | WinScp | XML
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