IT Service Desk Analyst
London
GBP 26K-30K (estimate) Mid-level Full Time Found 9h ago
Tasks
- Contribute to knowledge base and identify gaps
- Drive first time resolution and ticket quality
- Follow incident/request/problem/change workflows
- Identify automation and efficiency opportunities
- Partner with L2 and other teams for service improvements
- Provide 1st line support for technical requests and incidents
- Use dashboards and internal tools for workload management
- Utilize support systems and tools across multiple platforms
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Automation | Azure | CUCM | Cause analysis | ChatGPT | Citrix | Communication | Copilot | Customer Service | CyberArk | Desktop Support | Forescout | Gemini | Global support | IT Support | ITLocate | Incident Management | Intune | Jamf | Knowledge sharing | MS Teams | Mac OS | Mobile support | O365 | Papercut | Problem Solving | Root Cause Analysis | Root cause | SCCM | ServiceNow | Streamline | Support Tools | Systrack | Time management | VSphere | Webex | Windows | Workflow adherence | Zoom
Education
N/A
Language: en |
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