IT Support Administrator I - Middletown, NY
Tasks
- Administer Microsoft Windows applications
- Assist with telephony system troubleshooting
- Collaborate with system administrators
- Coordinate with IT hardware and software vendors
- Create technical documentation and user guides
- Document troubleshooting steps and resolutions
- Handle helpdesk requests
- Install and support endpoint hardware
- Log and update helpdesk tickets
- Perform Active Directory user and group administration
- Perform OS and software patch deployment
- Provide first-level technical support
- Support Group Policy
- Support VDI environments
- Troubleshoot end-user computing issues
Perks/Benefits
- 401k employer match
- Benefits Concierge Service
- Critical Illness Care
- Dental insurance
- Educational assistance
- Employee assistance program
- Employee benefits program
- Flexible spending account
- Gift cards
- Health savings account
- Identity theft protection
- Legal services
- Life insurance
- Medical insurance
- Paid federal holidays
- Paid time off
- Paid time to volunteer
- Pet insurance
- Travel benefits
- Vision insurance
Skills/Tech-stack
Active Directory | Cause analysis | Change Management | Citrix | Endpoint Support | Group Policy | Help desk | Imaging | Microsoft 365 | Microsoft Office | Microsoft Windows | Network Troubleshooting | Patching | Root Cause Analysis | Root cause | Security concepts | TCP/IP | Ticket management | Troubleshooting | VDI | VMware vSphere | Windows server
Education
N/A
Roles
Administrator | IT | IT Support | IT Support Administrator | Support Administrator
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