IT Support Engineer
SUPPORT CENTER, United States
USD 52K-64K (estimate) Mid-level Full Time
Tasks
- Analyze performance data
- Communicate with vendors
- Coordinate with support teams
- Develop and evaluate service standards
- Document issues and solutions
- Escalate unresolved issues
- Handle elevated incidents and service requests
- Investigate and diagnose issues
- Provide end-user support
- Provide remote technical support
- Train and mentor staff
Perks/Benefits
Skills/Tech-stack
Customer support | Help desk | Help desk software | Incident Management | Network Support | Remote Support | Service Management | Technical documentation | Troubleshooting | Vulnerability Management | Windows
Education
Roles
Engineer | IT Support | IT Support Engineer | Support Engineer
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