IT Support Specialist

Tasks

• Apply drivers antivirus and security patches
• Coordinate asset purchases and warranty follow up
• Create and maintain support documentation and user guides
• Ensure endpoint compliance with IT policies
• Escalate high-impact issues
• Identify and report security incidents and policy violations
• Install update and maintain operating systems and applications
• Log track and close incidents in ticketing system
• Maintain IT asset inventory records
• Manage Microsoft 365 and email issues
• Manage user access password resets and account administration
• Perform physical asset verification audits
• Provide level 1 and level 2 technical support
• Resolve Windows and macOS problems
• Set up and configure user accounts and devices
• Support VPN WiFi and LAN connectivity
• Support onboarding and offboarding of users
• Support remote access and remote user connectivity
• Troubleshoot desktop laptop mobile and printer issues
• Update internal knowledge base and improve support procedures

Perks/Benefits

• N/A

Skills/Tech-stack

Active Directory | Antivirus | Asset Management | Documentation | Encryption | Endpoint compliance | Entra ID | IP Addressing | IT Asset Management | Incident Management | Jira | LAN | MacOS | Microsoft 365 | Microsoft Entra | Microsoft Entra ID | Printing | Remote Desktop | ServiceNow | Ticketing systems | Troubleshooting | VPN | WiFi | Windows | Zendesk