IT Zendesk Administrator
Hamburg, Hamburg, Germany
EUR 65K-80K (estimate) Senior-level Full Time
Tasks
- Administer Zendesk platform
- Build Zendesk triggers automations and macros
- Configure Zendesk support workflows
- Implement self service support strategy
- Lead rollout of new Zendesk features
- Maintain Zendesk API integrations
- Manage Zendesk Guide help center
- Optimize Answer Bot and chatbots
- Translate business requirements into Zendesk configurations
- Write technical documentation
Perks/Benefits
- Birthday off
- December off
- Employee assistance program
- Flexible working arrangements
- Health insurance
- LinkedIn Learning
- Mobility Credit
- Sabbatical
- Short term EU work policy
- Special leave
- WeRoad partnership
Skills/Tech-stack
Jira | Liquid | REST API | Salesforce | Slack | Webhooks | Zendesk | Zendesk API | Zendesk Automation | Zendesk Chat | Zendesk Explore | Zendesk Guide | Zendesk Macros | Zendesk Support | Zendesk Triggers | Zendesk talk
Education
N/A
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