ITSM Administrator Level 3
Tasks
- Administer Linux servers
- Administer ServiceNow ITSM Suite
- Administer Windows servers
- Create ServiceNow accounts and support groups
- Develop ServiceNow ITSM Suite
- Generate ServiceNow reports and metrics
- Generate and analyze service delivery reports
- Implement Asset Management in ServiceNow
- Manage ServiceNow Discovery
- Manage ServiceNow product categories
- Manage change management
- Manage service request management
- Oversee asset management practices
- Perform server maintenance and updates
- Provide advanced helpdesk support
- Resolve incidents and problems
Perks/Benefits
- Continuing education
- Flexible time off
- Health insurance
- Learning resources
- Retirement benefits
- Wellness programs
Skills/Tech-stack
Asset Management | Asset discovery | CMDB | Change Management | Discovery | ITSM | Incident Management | Knowledge Management | Linux | Problem Management | Reporting and Analytics | Request Management | Self-Service | Service Request | Service request management | ServiceNow | Windows server
Education
Roles
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