ITSM Tool Administrator

Pope Field, NC, United States

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USD 80K-128K Senior-level Full Time Found 16d ago

Tasks

Collaborate with stakeholders to tailor ITSM capabilities
Develop analytics, dashboards, and reports for process insights
Develop and enforce ITSM processes for configuration changes
Ensure compliance with DoD standards and security requirements
Ensure traceability of design modifications and change requests
Guide junior administrators and contribute to ITSM evolution
Manage CCM modules like ServiceNow Discovery and Orchestration
Manage and optimize ITSM tool solutions for CCM processes
Train and advise stakeholders on ITSM best practices
Utilize configuration management, version control, impact analysis, and documentation tools

Perks/Benefits

Skills/Tech-stack

Education

AA | AS | BS | MS | PhD

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ITSM Tool Administrator

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