Ivanti ITSM Systems Administrator
Tasks
- Align processes with ITIL best practices
- Create documentation and guides
- Develop dashboards, reports, and metrics
- Implement change management process
- Implement incident management process
- Implement problem management process
- Implement service request management process
- Maintain CMDB and product catalog
- Maintain user management and role assignments
- Manage Ivanti ITSM platform
- Monitor ITSM performance
- Provide training for ITSM users
- Provide troubleshooting and support to ITSM users
- Support Ivanti ITSM Neurons application
Perks/Benefits
- 403b match
- Certification support
- Free continuing education
- Remote work
- Retirement matching
- Tuition reimbursement
- Tuition scholarship
- Vacation time
Skills/Tech-stack
BMC Remedy | Business Rules | CMDB | Change Management | HTML | ITIL | Incident Management | Ivanti ITSM | Jira | Neurons | Problem Management | Request Management | SQL | Scripting | Self-Service | Self-Service Portal | Service Catalog | Service Portal | Service Request | Service request management | ServiceNow | Workflows
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
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